Refund Policy

We want you to be happy with your coaching. This policy explains when refunds apply.

Before a session takes place

If you have not yet had your session, you can request a full refund or reschedule. Contact support@filadizgames.com as early as you can.

Technical problems

If a session cannot be completed because of a technical issue on our side, we will make up the lost time or reschedule at no extra cost. If that is not possible, we refund the affected session.

After a completed session

Because coaching is a delivered service, completed sessions are generally non-refundable, in line with consumer law where a service has been fully performed with your prior consent. If you were unhappy with a session, contact us — we review these case by case and will make it right where appropriate.

How refunds are issued

Approved refunds are returned to your original payment method. Processing times depend on your bank or card provider.

Contact

Refund requests: support@filadizgames.com.